Terms and Conditions


House of Crous

Terms and Conditions

  1. Product Details:
  • All products are made from pine wood, unless otherwise specified.
  • Pine is a soft, white or pale yellow wood which is light weight and straight grained.
  • All products are painted with water-based paint and sealed with a water-based sealer, unless otherwise specified.
  • Colours may slightly vary from online samples.
  • Colours from different paint batches may also vary due to supplier paint formulas.
  • All products are made on order, unless otherwise specified.
  1. Care Instructions:
  • All products should be cleaned with a soft, damp cloth.
  • No chemicals should be used on painted surfaces.
  • No scrubbing or hard rubbing of painted surfaces.
  • All products should not be exposed to direct sunlight or moisture.
  • Please note: Surfaces are not stain resistant – spills should be wiped up immediately.
  1. Products made on order:
  • All products are made on order.
  • A 50% deposit is required upon placement of all orders, unless otherwise specified.
  • All orders are final once the deposit has been paid.
  • Deposits will be forfeited on cancellation of orders.
  • Lead time for production of furniture is 5 to 6 weeks, unless otherwise specified.
  1. “Up-cycled” Furniture:
  • “Up-cycled” furniture is pre—owned furniture which have been given a fresh look.
  • These items are one-of-a-kind pieces, which there is only 1 unit available of to purchase.
  • The prices of these items may vary from a newly quoted piece of furniture with similar features, as the raw materials are all “up-cycled”, and not purchased anew.
  1. Pricing:
  • All prices exclude VAT.
  • Prices on the website can change at any time.
  • All prices on the website, quotations and invoices are displayed in South African Rand (ZAR).
  • All prices are firmly established.
  1. Payment Methods:
  • A 50% deposit is required upon placement of all orders.
  • The balance of all orders is payable before or upon collection of the item/s.
  • Payments can be made via EFT, bank deposit or cash.
  • Deposits are forfeited upon cancellation of orders.
  1. Delivery Options:
  • House of Crous does not provide a delivery service.
  • Delivery can be arranged at own risk by a local courier at an extra rate.
  • All products can be collected in Durbanville by appointment.
  1. Exchanges and Returns:
  • All items are made on order and therefore cannot be exchanged or returned.
  • All items are to be inspected upon collection.